Resetting my HUAWEI computer's account password

[local account]: The user has entered an incorrect password, and the message "The password is incorrect. Try again." displayed.

Problem:

After the user enters the password, the system displays the message "The password is incorrect. Try again."

Solution:

  1. Make sure that you enter the password in the correct case and enter special characters correctly. Try your common passwords (such as those consisting of special dates or numbers) multiple times.
  2. If the password you entered is still incorrect, follow the onscreen instructions to reset the password. Click Reset password.
    • If you have set up your security questions, enter the security answers to three questions to reset the password. After you reset the password, use the new password to log in to the system.

    • If you have not set up any security questions, a message is displayed, asking you to insert a USB flash drive to reset the password. If a USB flash drive (such as a physical security key) has been verified, you can insert it to reset the password. If you do not have such a drive, you cannot log in to the system using a local account and its password. Take another way to log in.

  1. If your computer still cannot be unlocked, press F10 to restore your computer to its factory settings by referring to Use F10 to restore factory settings or go to an authorized Huawei Customer Service Center to reinstall the system.

    Since the system cannot be accessed, restoring factory settings by pressing F10 will restore the computer desktop and the C drive, which may cause data loss. Exercise caution when performing this operation.

If the issue persists

If none of the above solved the problem, take your device and proof of purchase to an authorized Huawei Customer Service Center for further assistance. We will do our best to address your needs.

To learn more

If you can access the computer system, perform the following operations to reset the password:

  • Reset the password of the local account: Enter cmd in the search box on the taskbar and select Run as administrator. Enter the following information: net user, local account user name, and new password, for example, net user L3 321, and press Enter. When a message appears indicating that the command is executed successfully, it means that the password has been changed successfully.
  • Reset the PIN: For details, see Setting up, changing or removing a PIN.
  • Microsoft account password: Click to access Microsoft to reset the password.
  • Reset facial recognition: This method applies only to computers supporting facial recognition. For details, see How can I set up the Windows Hello face login.
  • Reset the fingerprint password: This method applies only to computers supporting fingerprint identification. For details, see Enrolling and removing a fingerprint on a Windows computer.