Introduction to HiSuite

You can use the backup function of HiSuite to back up important data, such as contacts, messages, pictures, and large files, to your computer periodically so that you can restore the data even when the phone is lost or unusable due to accidental damage.

Preparations

When you back up data from a phone to a computer using HiSuite, the backup app on your phone will be invoked. Temporary files will be generated on your phone during backup and will be automatically deleted after the backup is complete. Therefore, ensure that the remaining memory of your phone is greater than the size of the data to be backed up. Otherwise, your phone may display a message indicating that the memory is insufficient.
You are advised to use the original data cable for stable connection. If the data cable is loosely connected to the phone or computer, the backup may fail.
Download HiSuite to your computer by referring to Downloading and Installing HiSuite.
Use a data cable to connect your phone to your computer by referring to Connecting Your Mobile Phone to HiSuite on a Computer.

For the version 10.0.0.510 and later, Phone Assistant has enhanced the security performance. The verification code is needed when there is a connection between phones and computers to make sure a correct match and a safer communication.

Operation Method: After connecting the data cables, check the verification code on phones and input it on computers. The code will be changed, so you have to input the code every time when connecting.

Windows operating system

Start HiSuite and click Data Backup.
Select the data to be backed up. If you want to encrypt the backup data, select Encrypt with password and then click Back Up.

As shown in the preceding figure, the Back Up... path is the path for storing the backup data. You are advised to retain the default value.
If you select Encrypt with password, a dialog box is displayed, asking you to set the password. In this case, set a password, confirm the password, and set the password hint. After the settings, click OK to start the backup. If you do not select Encrypt with password, skip this step.

When you forget the password, the password hint may help you remember the password. You cannot retrieve the password through the password hint. Therefore, please remember the password. If you forget the password, the backup data cannot be restored to your phone.
After the backup is complete, a Complete message is displayed. Click Done.

iOS operating system

Start HiSuite and click Backup/Restore in the navigation tree on the left.
Select the data to be backed up. If you want to encrypt the backup data, select Encrypt with password and then click Back Up.

As shown in the preceding figure, the Back Up... path is the path for storing the backup data. You are advised to retain the default value.
If you select Encrypt with password, a dialog box is displayed, asking you to set the password. In this case, set a password, confirm the password, and set the password hint. After the settings, click OK to start the backup. If you do not select Encrypt with password, skip this step.

When you forget the password, the password hint may help you remember the password. You cannot retrieve the password through the password hint. Therefore, please remember the password. If you forget the password, the backup data cannot be restored to your phone.
After the backup is complete, a Complete message is displayed. Click Done.

Viewing backup data

Windows operating system:

After connecting your phone to HiSuite, choose menu > Setting at the upper right corner, as shown in the following figure.
Click Backup settings and click the folder icon next to the backup directory to open the backup folder.
You can view backup records in the backup folder.

iOS operating system:

Start HiSuite and click Backup/Restore in the navigation tree on the left.
Click the arrow next to the Back Up... path to view the backup record, as shown in the following figure.