Notice on the adjustment of Huawei's temporary service policy

Based on recent public health and prevention considerations, Huawei has adjusted its service policies as follows:

Extended warranty

All products including mobile phones, headsets, smart wearables, chargers and other terminal products whose warranty period expires during the period of 21st March- 21st June (inclusive) will be extended to 30th June.

You may query the warranty period of your device by visiting our official website: https://consumer.huawei.com/in/support/warranty-query/ or go to “Benefits” Section under Quick services in Support App.

*If your product meets the above conditions, the warranty period will be automatically extended to 30th June, 2020.

You can get services via the following service channels:

Support

If your phone or tablet encounters a problem, it is recommended that you open the built-in Support first to experience self-service. The Support has a variety of fast and practical functions such as intelligent detection, smart diagnosis, enquiry of rights, providing you with a scenario-based solution. Troubleshooting common problems to help you know about the equipment condition in a timely way

Huawei Online Chat Service

If you are experiencing any issues with your mobile, you can chat with our Live Chat agent. Visit our Support Section on our official website and click on Chat Now option at the right hand side of the page to get in touch with our Live Agent. You can also chat with us via Support App under quick services. Our Live Chat Services are available from 9:00 am-9:00 pm, Monday to Sunday.

Important Note:

As the responsible business, we are following instructions from the government and local authorities. We have temporarily closed our service centers across the country till further notice and are taking necessary precautions to support our customers. To assist you even in this time of uncertainty, we are operating our call center with the very limited resources due to which we might take longer than usual to respond to you.